Privacy

This statement explains how we will treat any personal information that you provide to us when you use this site. It also outlines some of the security measures that we take in order to protect your privacy and gives certain assurances on things we will not do.

The information we collect and how we use it

There is currently no registration process required at www.j-omega.co.uk to browse the site, build an order list or find out how much the postage and packing charges would be for your order. However, before completing an order and entering the payment process, the site requires you to provide your name, address and email contact details. We use these details primarily so we know where to post your order to, but we also store them along with the date of the order and the serial numbers of the products despatched to you. We do this in case we have to contact you about your product (eg. if a product recall is ever required) of if you contact us after the sale and do not know the details of the items that you ordered. We also use customer data, in particular products ordered and geographic location of the purchaser, for the purposes of business planning so we can improve the quality of service to our customers.

Any security-sensitive payment information, eg. credit card number, that you provide on-line is handled entirely by our third-party payment solution provider (PayPal) through their secure server. Your card details are never passed to us and therefore we have no record of them.

We do not currently engage in the sending of any promotional literature by email or post, although we reserve the right to do so in the future. If we do, this will relate only to our own products and/or services. We do not, and will not in the future without your permission, release your contact details to other companies or business entities for the purposes of marketing or promotion of their products or services.

Security

Any personal data saved is held safely on our servers with security systems preventing unauthorised access and we always aim to ensure that it is treated confidentially.

Cookies

We do not currently use cookies at www.j-omega.co.uk. Instead, we use your computer's IP address to deliver the correct order list to your web browser. This avoids the need to store any data for our use on your computer, but it can cause some confusion where different orders are placed on computers that share the same internet connection. If this occurs, please let us know using the Contact page and we will make alternative arrangements to take the order.

Data Protection

Under the terms of the Data Protection Act 1988 and given the usage of the customer data held, j-Omega Electronics is exempt from the requirements to provide notification of these records to the Information Commissioner's Office (see www.dataprotection.gov.uk). However, we appreciate that some customers may have concerns about the information held about them in our business records. For an administrative fee of £10, we will provide copies of all the information we hold about you. If at any time you have any questions or concerns about our Terms & Conditions or this Statement, please contact us via the Contact page.

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